1
Relying on staff memory
Keep the current allergen information accessible at the point of service. Staff should know where to check and who to ask if a product or specification has changed.
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Food Safety Guide•5 min read
Allergen Information for Unpackaged Pastry in Australian Cafes
Keep accurate supplier information available wherever customers choose or ask about food.
For unpackaged food, customers may need allergen information before choosing. FSANZ guidance says information for food not required to carry a label can be displayed with the food or provided on request; keep the details tied to the exact product being served.
Use current supplier specifications and follow the Australia New Zealand Food Standards Code and local requirements. Never infer an allergen answer from a product name, appearance or menu category.
2
Showing information that belongs to another product
Keep labels, menu descriptions and supplier documents matched to the correct item. When a product is substituted, update the display and confirm its information before serving.
3
Treating no listed allergen as a no-risk guarantee
The product information needs to reflect the supplier's current declaration and any relevant cross-contact advice. Do not promise an item is safe for an allergy unless the information supports that answer.
4
Waiting until a customer asks to find the source document
Set up a routine for receiving and filing updated specifications. A staff member should be able to locate the current record during service.
The Professional Advantage
Keep information current and connected
The allergen process begins when a product is received and continues through display and service.
- File the current supplier specification by product.
- Update menus and labels when the product changes.
- Train staff to check the source rather than guess.
- Record who handles a question that needs follow-up.
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Frequently Asked Questions
Do Australian cafes have to provide allergen information for unpackaged food?
FSANZ guidance says information for unpackaged food can be displayed in connection with the food or provided on request. Check the current Code and local requirements for your business.
Can a staff member answer an allergen question from memory?
Use current product information, not memory. If the answer cannot be confirmed, explain that you need to check rather than making an assurance.