Privacy Policy

1. About This Policy

Pastry Foods Australia Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard information we receive through this website and our wholesale enquiry process.

2. Information We Collect

We may collect the following personal information:

• Name and business name
• Email address and phone number
• Business type and enquiry details submitted via our contact form
• Technical data such as IP address and browser type (collected automatically)

We collect this information only when you voluntarily provide it (e.g. by submitting a wholesale enquiry) or when it is collected automatically as part of normal website operation.

3. How We Use Your Information

We use personal information to:

• Respond to wholesale and product enquiries
• Provide quotations, samples, and product information
• Improve our website and services
• Comply with legal obligations

We do not use your personal information for unsolicited direct marketing without your consent.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose information to trusted service providers who assist us in operating our website or conducting our business (e.g. email delivery services), subject to confidentiality obligations. We may also disclose information where required by law.

5. Data Storage & Security

Your information is stored on secure servers. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is 100% secure.

6. Access & Correction

You have the right to access and correct personal information we hold about you. To make a request, please contact us using the details below.

7. Cookies

This website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

8. Contact Us

If you have questions about this policy or wish to make a privacy complaint, please contact us at:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).